Billing and service terms

Trial and monthly renewal

Team is $49 USD per month and Business is $149 USD per month. Checkout requires a payment method and starts a 14-day trial. After the trial, the selected plan renews monthly until cancelled. Stripe shows the subscription terms before you confirm.

Early-access setup

Paid plans require manual onboarding. Checkout records the subscription; it does not automatically activate alerts, integrations, or private dashboards. Send your setup details so the team can confirm the providers, delivery channels, scope, and timing with you. The trial runs from checkout, including time while setup is pending.

Cancellation and payment changes

Use Manage billing on the pricing page and verify the email used at checkout. You can view invoices, update a payment method, and cancel at the end of the current billing period. Cancel before the trial ends to avoid the first subscription charge.

Billing or refund questions

Send a billing request with your checkout email and the invoice reference, if available. A support request does not itself cancel a subscription or issue a refund; use Stripe’s billing portal to cancel future renewal.

Interpreting status information

OutageLens combines third-party status feeds and community reports. These may be delayed or incomplete. An absence of reports does not guarantee availability, and an incident may affect only particular regions or components. Check the provider’s own incident details when making operational decisions.